Terms and Conditions
The prices payable for products that you order are as set out in our website. These prices may vary.
We must receive payment of the whole of the price for the products that you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form. Our acceptance of your order brings into existence a legally binding contract between us.
You are not permitted to sell and must not offer for sale or re-sell any of our artisan chocolates.
The Chocolat Story reserves the right to cancel the contract between us if:
we have insufficient stock to deliver the products you have ordered. If this is the case, we will contact you to advise of an availability date or to offer you a substitute product
one or more of the products you ordered was listed at an incorrect price due to a typographical error.
If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order.
Our delivery charges are set out during the order process and on the relevant content page.
We will deliver the products ordered by you to the address you give us for delivery at the time you make your order. It is, however, your responsibility to provide us with accurate delivery address details. We will not check or verify addresses and messages supplied by you.
You will become the owner of the products you have ordered when they have been delivered to you. Once products have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.
If you wish to specify a delivery date then please send you request to .
You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase products from our site.
If the products we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, or if you do not receive the products ordered, we shall have no liability to you other than as set out below. Any complaint must be reported to us within 7 days of delivery. If you notify a problem to us under this clause, our only obligation will be:
to make good any shortage or non-delivery
to supply and deliver substitute products if your original choice cannot be delivered for any reason
to replace any products that are damaged or defective or
to refund to you the amount paid by you for the products in question in whatever way we choose.
Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the products in question under clause above.
We cannot be held responsible for heat damage to products and/or damage to packaging in transit.
Your rights to return goods are protected under the EU Distance Selling Directive.
You are entitled to cancel your order provided it hasn’t been dispatched. Do this by contacting us by email or telephone and quoting the order number supplied to you.
You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value.
This cancellation policy does not affect your rights when we are at fault – for example, if goods are faulty.
Any goods returned should be in saleable condition.
These terms apply to your order.
We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.
No liability is accepted for any third party losses either tangible or otherwise through non delivery of the order specified.
The content of this website is protected by copyright, trademarks, database right and other intellectual property rights. You may not reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on this website without written permission from a director of The Chocolat Story.
If any part of these Terms and Conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
Any further information required please contact The Chocolat Story, either via email, write or phone:
The Chocolate Story
7 Archer Road
North East Lincolnshire